Newhaven Funerals reputation of excellence has been bestowed by the thousands of satisfied clients our company has been privileged to serve since 1979
Seniors Card – Business Excellence
Multiple Award Winners
Mum and Dad always said, “It’s the small things that make the big difference”. Tim Connolly
All of Newhaven Funerals directors and operations people have been carefully chosen for their consideration, local knowledge, empathetic nature, experience and professionalism.
Funerals are not something people like to talk about, but at some point in life, they are necessary. The loss of a loved one is never easy, even when it has been expected and prepared for; and this is why finding a compassionate and experienced funeral director is so important. If you’re planning your own funeral in advance or have just lost someone close to you, Newhaven Funerals can help you navigate this sensitive time with a variety of services. If you’re thinking of a cremation, traditional funeral burial, or ocean ceremony to scatter ashes, one of our funeral directors will be there to assist you.
With so many funeral services to choose from, it is comforting to know that our funeral directors are fully trained, and our business has been running for a long time. Newhaven Funerals take our work very seriously. For us, it is a community commitment to providing compassion, dignity and tender care to families who have lost loved ones. This process doesn’t end the day of the funeral either. Our funeral directors remain in loyal contact with the families until it’s certain there has been a level of recovery achieved. The personalised care includes creating a memory book to honour your loved one and sending out personalised “thank you” to those who attended the funeral. We are different because we’ve been in operation since 1979 and our service level continues to increase. Clients choose us, not because of the complimentary fresh fruit and ice water we provide, not because of the white gloved service or the home visit consultation, but for the sheer fact that we’re a local business operating successfully for over 4 decades!
We are on call 24 hours a day for our customers, and diligently respond to concerns and calls. We operate funeral homes in Brisbane and on the Gold Coast and a crematorium midway between Brisbane and the Gold Coast. With this expansive location base, we are truly capable of serving all of South East Queensland and Northern NSW.
Want to know more about funerals and cremation? We’re always here for you to discuss anything about Gold Coast, Whitsundays, Mackay or Brisbane funerals, whether it be the funeral cost, planning your own funeral, or the special services we have available. Call us anytime on 1800 644 524. We are here to serve with dignity, respect and care, and that is precisely what we will do for you!
Being a widow at 41 is not something I had ever thought I would be, but our reality is one that included ambulances, hospitals, surgeries, radium, chemotherapy and crazy diets or medications. My husband had brain cancer. Even though I knew he was dying I never prepared myself for how I would feel afterwards. Newhaven funerals Mackay made this a great experience for my family. In particular David, you are so awesome! You made this whole experience just beautiful.
Your calm caring presence made us feel totally at ease and your attention to detail made the day be all about Paul and exactly what I wanted, down to the last request. Kelly…. You have been so amazing to deal with, nothing being too hard or silly. We chose Newhaven after speaking to the local funeral homes on offer but we could tell after talking and emailing Kelly that they actually cared and that nothing would be too hard. Thanks for making that an easy choice. I highly recommend Newhaven Mackay to anyone wanting a beautiful funeral (or celebration we called it) for their loved ones. I found them to be of the utmost professionalism and impeccably presented both themselves and their business.
Due to the loyal support of Newhaven customers, and the Newhaven staff and company philanthropic fund we have been able to assist the following community groups. If you feel you would like to donate to any of these worthy recipients please contact us for the appropriate donation form and receipt. We also have a savings card which can be given to someone whom may be struggling to meet costs of a funeral ceremony. Please contact us to order yours.
Thank you to all the staff at Newhaven Funerals for the kindness and consideration shown to us at the funeral service. The live internet streaming was a wonderful addition and was gratefully received by those that could not make it. Thank you sincerely.
I found your service very helpful and caring during what is a very difficult time. I was very grateful to your staff for their help and would not hesitate to recommend you to others.
May we thank you for not hurrying us in any way. At a time when we all needed a little extra consideration and sympathy, you and your staff provided the perfect atmosphere for us.
This is the second time we have used your services, and we would not hesitate in recommending your company to anyone!
To whom it may concern,
I’m writing to you to try and express my gratitude for the help, understanding and compassion showed to us from Lauren Charlton.
It has now been 5 months since my Husband, Russell, passed and it has taken me this long to put into words how eternally grateful myself and the family will forever be with the way Lauren handled all our needs from the emotional to financial.
She was the perfect person for you to send out. We are an ‘out there’ type of family, as we didn’t have your run of the mill funeral and we had a lot of special requests and “men in black” suits for one would not have fitted in with our style.
Lauren was more than accommodating with ideas and suggestions, package options offered along with much needed laughs. Her sense of humour and wit gelled with ours immediately and yet simultaneously she conducted herself in the utmost, respectful manner.
She made the loss of my husband, my boys’ father so much easier to cope with and couldn’t have been more supportive. I cannot tell you how highly I speak of Lauren and your company to any person that I feel may have a need for your services.
Down to hers and your professionalism, the beautiful thought of the flowers, the suggestion list of who to contact after Russell passed (government departments, superannuation etc), the follow ups, the grace period given for the account to be paid has made this whole experience so much easier.
I can’t express my appreciation enough for everything that Lauren and Newhaven have done for us and I’m sure in due to the large part because of how Russell’s funeral was arranged and handled, that we are in a far better place than most after this period of time.
I cannot suggest anything you should change, anything I could add to make this experience an easier transition as in my/our eyes this was experience was made almost effortless with all of Lauren’s assistance.
Gaye, Nathan and Aaron Kalpus
Where do we start, as thank you is such a little word compared to our gratitude for your expert care, attention to detail, professionalism and friendliness! These are rare qualities to find in a company nowadays. I know without doubt that we would both be honoured to have you take care of our funerals (which we hope won't be for a long time).
Newhaven holds a special place in my heart.
I've been involved with many, many funerals in my life, far too many. There is a difference between being well looked after and being exceptionally well looked after. Newhaven falls into the latter.
A few years back we lost the woman whom I considered my sister of choice. 32 years of friendship, which tragically ended with a life systematically destroyed, and a death that I'd never want for anyone.
The team at Newhaven were exceptional in their care; of those of us who remained behind, and especially their care of her. Nothing was too much trouble, there was gentle guidance, and given the circumstances it could have been so different.
We literally had floods, travel, coroners and so many other things to content with. And throughout the team steadily moved forward with what I call gentle love. We ended up with a memorial service a few weeks after her death, and truly, it could not have been more beautiful. The little touches, the willingness of the team to go the extra mile, to make a huge difference, and provide a space for grieving and healing.
I can only speak of the entire team at Newhaven with gratitude and love. Thank you for the care you take with all of your clients - the living and the dead.
Not only were the office staff very helpful and friendly, but the after service wake in your memorial gardens gazebo provided the perfect environment to unwind after the service and allowed us to catch up with everyone, whilst the catering staff were lovely to meet and the refreshments were most welcomed.